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FAQs

Frequently

Asked

Question

  • What is your return policy?

    At Top Beauty Cosmetics, we strive for customer satisfaction. If you're not completely happy with your purchase, you can return unused items within 3 days of receipt for a full refund or exchange. Please ensure the product is in its original packaging. For more details, please refer to our Return Policy page.

  • Why are your prices cheaper than other retailers?

    We offer competitive pricing by sourcing our products directly from manufacturers and suppliers. This allows us to pass on the savings to our customers. Additionally, our wholesale model enables us to provide discounts for bulk purchases, ensuring you get the best value.

  • How much is delivery?

    Delivery costs vary based on your location and the size of your order. We offer a flat-rate shipping fee of 25 AED for standard delivery across the UAE. Free shipping is available for orders over 300 AED . Check our Shipping Information page for more details.

  • Can I exchange items?

    Yes! If you wish to exchange an item, please contact our customer service team within 3 days of receiving your order. Items must be unused and in their original packaging. We’ll guide you through the exchange process.

  • Do you offer gift cards?

    Absolutely! We offer gift cards in various denominations, perfect for treating someone special to their favorite beauty products. Gift cards can be purchased online and sent via email, or you can pick them up in-store.

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